Expectant Behavior #1: Treat the Customers Like Royalty
Posted by Rachel Shuster on Wed, Jan 25, 2012 @ 07:04 AM
Our clients ultimately pay ALL our paychecks. Account Management/ownership, Help Desk, Infrastructure team, Accounting, Ownership, Sales… you name it, we all have the opportunity to treat our clients like kings.
Sometimes it’s challenging when they don’t respond to us, go against our recommendations, don’t pay their bills promptly and are not nice to us. Take the client emotion out of the equation, understand their issue, then use ARHD resources (peers/management/ownership) to overcome their concerns.
Clients let the account owners know who is working well with them and who is not. If they don’t tell us, we ask; it’s that important. Treating the customers like kings is an all the time thing.