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Expectant Behavior #2: Teamwork, No Finger Pointing

  
  
  
  
  
2. no finger pointing teamwork   shutterstock 80506930 resized 600

Teamwork is the single biggest factor why organizations, and sports teams, win! Talent only takes you so far.  Teamwork is where 1+1= 3 or more.  The ARHD way from the beginning of time is when we win, we win together, and we when we lose, we lose together.  Yes, there  are individual accomplishments which need recognition, and management does the best to communicate to those who do great over and above. 

Teamwork occurs within each of our groups: Sales, HD, Infrastructure, Finance, Marketing, Recruiting, etc.  What is more important is how Sales and Service, Operations and Finance, Sales and Marketing, Management and HR, Management and Staff, etc work together.  These cross sectional department teamwork areas are the differentiators between good and great. This is a clear differentiator we have as compared to our competition.  We all make mistakes, sometimes they are minor, sometimes major.  We fix the issue and understand what we need to do better next time as a team. 

Comments

We have always been told there is no “I” in team. The help desk is organized into teams. These teams coordinate with the project management and account management teams. We had an offsite meeting a month ago and discussed communication. Communication between teams and within teams are both very important. The help desk bubbles issues up to the management team and the project management and account management teams trickle information to the help  desk teams. This information flow makes us shine. 
 
Contributed by: 
Shane Hedrington 
Help Desk Team Lead, ARHD
Posted @ Friday, February 03, 2012 10:59 AM by Rachel Shuster
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